Wednesday, August 6, 2008

I wasn't done speaking

We all do it! Interrupt! And even though we know it's annoying when we do it, it's even more annoying when someone else does it.

Case in point:
I was on the phone with customer service. Irritating enough. On hold, passed to someone else, then again, on hold, then passed....ok, I'm already annoyed. Can I please speak with someone that knows what they're doing.

Ok, finally a human voice. But, a foreign human voice. Sounds like Ahmed or Jabib, possibly. "Hello, can I help you?" YES! I'm calling to follow up on a previously opened case. "Ok, what's the case number?" And I start to say it 6053... then he interrupts with an "OK" in the middle, leaving me to wonder if he's heard what I said. Do I stop or keep going? So I keep going. 873..."Hold on... 6053 WHAT? Start over again please." Because now that he's interrupted my flow, he's all confused about where I was going. If he had just been silent, and not said "ok" then he would have gotten the case number and I wouldn't have had to repeat myself 3 times, trying all the while not to sound pissed off.

And in the spirit of foreign customer service, look at this little blurb I received in an e-mail. It made me laugh, because well, sometimes you have to laugh to keep from crying.
Copy and pasted from my actual e-mail:
We have recived the above part at our ware house which was not belongs to the above RMA.Hence request you to kindly provide us an update on the request that the part belongs to which RMA?
WHAT??? Luckily, I possess a somewhat intelligent brain and managed to understand what it said, but seriously??? If you're going to work for America, please try to get our language right. Spell check and grammar check are the best inventions ever. Give them a try, please!

1 comment:

Unknown said...

For to not for to speak your English!